Ticketing system for your helpdesk

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Business Optimisation

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Information Technology

Own Webshop

Shopsystem/webshop software, ERP
Individualized webshop
Consultant, programmer, graphic designer/shop designer
Marketing, planning
Prozess optimisation
Info architecture
Interfaces

Own Learning Plattform

E-Learning plattform, Learning plattform
Consultant, programmer, graphic designer
Marketing, planning
Process optimisation
Info architecture
Didactic prepearation of learning content
Interfaces

Own Ticketing System

Quality Management & Business Intelligence
Ticket system, ticketing system, ticket tool, ticket solution
Consultant, programmer
Planning
Process optimisation
Interfaces

Marketing Expert

Marketing consultant
Development of strategies
Internet concept
Social Media Marketing
Search Engine Optimisation SEO
Online PR
E-Commerce marketing
Conversion rate optimising
Webmarketing, Advertisement

Webspace & Server-Hosting

53GBit/sec band width (1GBit switch)
200x redundancy (wires)
Domain service
Highspeed webspace
Cloud server, cluster solutions, dedicated server
Server housing, rack colocation
Hosted Exchange
SMS gateway
Real data backup
Hack controlling
hight availability, speed, scalability
Consulting & Flexibility

Your Expert for

Information Technology

Services

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Trade-System

Support System

About Support-System

References

Ticketsystem purchase

Ticket system rental

Maintenance contracts

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Plugins

Blog-System

Billing4You

CMS

teachNOW!

Baseinterface

treeOffice

FuzzyFind

Hosting

Blockchain Solutions

AI Solutions

Marketing

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Company

References

Support-System in use

Support-System is used many organizations, some of which are:

HELIOS Klinken Krefeld

Abwicklung von Patientenanfragen per Telefon und E-mail, Organisation und Zuweisung an die zuständigen Instanzen sowie deren vollständige Abwicklung über die Ticketlösung Support-System. Betreuung des Ticketsystems mit der erforderlichen IT-Infrastruktur und Adaptierungen zur Prozessoptimierung.

VDS Schadenverhütung Germany

The ticketsystem "Support-System" is the right helpdesk solution for our organisation, because it was always possible to change its programm workflow as we need it.

TELBA AG

Flexibility is one of the most important thing for one of the leading systems house of Germany. Support-System handles the demands excellent.

ALBA AG

Support-System is also the ideal solution to handle company intern employee support, as it is used by ALBA many years ago.

ZEK

For ZEK, the swiss control unit for credit assessments, economy of time and flexibility for coping inquiries from email, telefax and phone calls, is ranked at first position. Support-System is able to perform all requirements with highest satisfaction.

Maschinenringe Deutschland

As distributor for 260 shop locations in Germany we have to accomplish a lot of support-inquiries. Support-System made it for us possible, to solve this in an efficient and economy way.

Lidl Switzerland

For economically and accurate handling of internal business processes as well as their optimisation, Support-System is the right solution for the chain of supermarkets of Switzerland.

General Overnight

With Support-System the logistic expert is able to handle inquiries, orders, complaints, claims, IT support and inquiries for the accounting department structured, clear arranged and efficient.

Kunstuniversität Linz

The University of Arts Linz decides for the flexible ticketsystem Support-System to manage and optimize internal support requests. Support-System is used there to handle inquiries and troubles in an easier way, faster and primarily more transparent.

a1m - Payment Provider

As one of the world wide leading payment provider a1m uses Support-System successful for handling orders and customer support inquiries.

EHR

EHR Ingieneurgesellschaft für Informationssysteme uses Support-System with highest satisfaction for the handling of customers- and company internal supportinquiries. Support-System was paramized for that to the granted support scenario.

EUTOP

EUTOP International GmbH, leader in the area "prozessorientierte strukturelle Governmental Relations", is satisfied in using Support-System as Helpdesk solution, to manage support inquiries inside their company.

Horsecare Products International

We are very satisfied with the ticket system by Irmler IT-Solutions. Now we stay on top of things even with a large number of emails.

Dynamic-NET

As one of Switzerland's largest ISP's we require a highly efficient ticket system to respond timely to email queries. This problem is solved by the support system of Irmler IT-Solutions in an excellent manner.

CAMAG

The worldwide leading concern Camag (manufacturer of instrumentation for planar chromatography) uses Support-System to manage their support inquiries structured time saving.

Europe Webservice Partner

Our Free-Webspace Service generates a large number of support queries daily. The ticket system by Irmler IT-Solutions helps us to manage and process them in an ideal manner.

Of course we use our support system also in-house to manage queries. The shop system in which you are now is combined with the support system.

General References

Our customers about us

Ischler Lebkuchen genießt seit 2007 erstklassige Beratung bei Irmler IT-Solutions, zum Vertrieb unserer traditionellen Lebkuchen in ganz Europa. Was wir besonders schätzen ist, dass die Software einfach zu bedienen ist und jeder Änderungswunsch sofort umgesetzt wird.

Christine Peinsteiner - Ischler Lebkuchen